Privacy Policy

Last updated: November 11, 2024

This Privacy Policy explains how Flexifund (PTY) Ltd ("we," "us," or "our") collects, uses, and discloses your information when you use our services, including Flexifund applications and related platforms, and details your rights and how applicable laws protect you.

Interpretation and Definitions

Interpretation

The following definitions apply in this policy, regardless of whether they appear in singular or plural form.

Definitions

• Account: A unique account created for you to access our Service.
• Company: Refers to Flexifund (PTY) Ltd.
• Country: South Africa
• Device: Any device used to access our Service.
• Personal Data: Information relating to an identifiable individual.
• Service: The Flexifund application and associated services.
• Usage Data: Data collected automatically from use of the Service.
• You: The individual accessing or using the Service.

Personal Data Collection

Types of Data Collected

Personal Data

We may collect personal information necessary for providing and improving our Service. This may include:

• Email address
• First and last name
• Phone number
• Address, city, province, postal code
• Usage Data

Verification Data

To maintain the security and trustworthiness of our platform, we may request additional data from users opting for verification, such as:

• Selfie images
• Government-issued ID for Know Your Customer (KYC) purposes

This information is securely stored and may be used to verify your identity in case of disputes, fraud detection, or legal proceedings.

Usage Data

We automatically collect usage data, such as IP addresses, browser types, operating systems, device types, and pages visited.

Use of Your Personal Data

We use your personal data for purposes including:

• Providing and maintaining our Service
• Managing your Account
• Performance of contracts
• Communications, including updates and promotional information
• Compliance and security, including fraud prevention and legal obligations

Disclosure of Your Personal Data

Your information may be disclosed to third parties, including:

• Service Providers: For assisting in Service delivery.
• Legal Authorities: If required by law or for protecting our rights.

Transfer of Your Personal Data

Personal Data may be processed outside of your country. We ensure secure processing regardless of location.

Your Rights

You have rights to access, correct, or delete your Personal Data. To exercise these rights, please contact us.

Retention of Your Personal Data

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. However, in the event of disputes, fraud investigations, or legal proceedings, we may retain certain information, such as Know Your Customer (KYC) data, even if you delete your account.

This retention period is limited to what is necessary for resolving the dispute or fulfilling legal requirements. Once the retention period has ended, we will securely delete or anonymize your data, ensuring it is no longer identifiable.

Deletion of Account

When you delete your account, we will remove all personal information from our active systems. However, as mentioned above, certain data related to KYC verification may be retained for the period necessary to resolve disputes or comply with legal obligations.

Security of Your Personal Data

We implement industry-standard security measures to protect your data. However, no online transmission is fully secure.

Children's Privacy

Our services are not intended for users under 13. We do not knowingly collect information from children.

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of changes on this page and update the effective date above.

Contact Us

If you have questions about this Privacy Policy, please contact us at info@flexifund.co.za